Uk-Tech Computer Support Services of Redditch
Computer Support | IT Audits | Hardware | Software | Maintenance

Computer Support Services

Computer Support Process

fig 2: Computer Support Process

In the event of a complete computer hardware failure, our engineers will visit you on-site and attempt to diagnose the problem. If there is no ‘quick fix’ they will remove the computer and bring it back to our base for further diagnostics and remedial engineering (subject to quote approval).

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In the rapidly advancing world of IT, a piece of equipment – whether it be a pc or peripheral – that was state-of-the-art 2 years ago will soon begin to strain under the demands of modern network, Internet and software applications.

We will identify poorly performing IT equipment and, if required, will procure and install replacement items: this includes such processes as upgrading a computer’s RAM, for example.

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As everyone in business knows, computer software is constantly evolving and upgrades for the software that controls your computer peripherals, your network, your pcs and applications that run on them are in constant need of upgrading/updating which can have a knock-on, detrimental effect on the perofrmance of your equipment. We offer a full upgrade and configuration service both off and on-site available during both working hours and out of hours.

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We can supply, install and configure a wide variety of IT equipment from computers to peripherals and as we are independent and not tied to a particular manufacturer or brand, we can source the most appropriate and cost-friendly items to suite your purpose.

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One of the best ways to minimise IT outlay is to keep all your IT and computer equipment in good working order. We undertake monthly maintenance plans with many of our clients whereby our engineers will visit monthly – after close of play – and perform a number of diagnostic and maintenance checks and utilities across your network of computers to ensure they are all running and optimum performance and to spot, where possible, any potential problems so they can be resolved before they become a major issue.

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Whilst the array of computer software is nigh-on infinite, we conentrate on business critical software to ensure your business computer systems are up and running. We offer full Microsoft Windows and MS Office support along with a good working knowledge of the major operating systems and software packages on the market.

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We offer a full network support service including cabling, connection of computers and peripherals, and full upgrades and enhancement services.

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